CHALLENGE
Design and prototype a Community Coaching service with local volunteer coaches to help families living in Grahame Park in Barnet, London to build confidence and resilience.

METHOD

• Recruited project community with various stakeholders including the local community, staff from Barnet Council and people from local voluntary groups.
  
• Planned and delivered co-design workshops.
  
• Designed and developed Community Coach service prototype.
  
• Advertised and recruited six Community Coaches and six participating families. 
  
• Developed Community Coach training session.
• Prototyped and tested the Community Coaching toolkit. 
  
• Supported Community Coaches throughout six-week long service delivery prototype. 
  
• Developed Community Coaching service blueprint.

OUTCOMES

• A service blueprint to be used in next stage of service development.
• Up-skilling of Civic workers in Barnet Council about how to prototype services (in months) rather than pilot them (over years).
• Publicity about the new service in National Press: www.guardianpublic.co.uk/prototyping-public-services.