CHALLENGE
Help a global company in the automotive industry design a better user-experience.

METHOD

• Research amnesty of existing internal documents. 
  
• Session 1: mapping the existing user-journey.
  
• Session 2: mapping the future user-journey.
  

OUTCOMES

• Alignment between team members of key areas to focus on in the user experience.
  
• UX and back-end developers used maps as foundations for technical planning. 
  
• Areas highlighted which needed future discussion and agreement within the team.